Privacy Policy
At Craftmania Hub, we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, why, and how we keep it safe when you visit craftmaniahub.com or place an order with us.
Who we are
Craftmania Hub, based in Lagos, Nigeria, is the data controller responsible for your personal information. For any privacy question, contact us at info@craftmaniahub.com.
Information we collect
- Information you give us: your name, email address, phone number, delivery and billing address, account login details, order details, the specifications or measurements you share for bespoke pieces, product reviews, and any messages you send us.
- Information collected automatically: your device and browser type, IP address, and how you use our site — gathered through cookies and analytics tools (including Google Analytics and the Meta Pixel).
- Payment information: card and transfer payments are processed securely by Paystack. We do not see or store your full card details.
How we use your information
To process and deliver your orders; manage your account; handle costume hire bookings and bespoke commissions; respond to your enquiries; send order and delivery updates; send you marketing (only with your consent); display and manage reviews; improve our site and service; prevent fraud; and meet our legal obligations.
The basis for using your data
We process your information where it is necessary to fulfil your order, where you have given consent (for example, marketing), where we have a legitimate interest (such as improving our service and preventing fraud), or where the law requires it.
Sharing your information
We do not sell your personal information. We share it only with the providers who help us run the business — our payment processor (Paystack), delivery and courier partners (including Sprint Africa), our email platform, our analytics and hosting providers — and with authorities where we are required to by law. These providers only receive what they need to do their job.
Cookies & tracking
We use cookies to keep the site working, remember your cart and preferences, understand how the site is used (Google Analytics), and measure and improve our advertising (Meta Pixel). You can manage or disable cookies in your browser settings.
Marketing
If you sign up to our newsletter, we'll send occasional updates and offers. You can unsubscribe at any time using the link in any email, or by contacting us.
How long we keep your data
We keep your information only for as long as needed to provide our service, meet legal and accounting obligations, and resolve disputes.
We use reasonable measures to protect your information, including a secure (HTTPS) site and trusted payment processing through Paystack. No method of transmission is completely secure, but we work to protect your data at every step.
Your rights
Under the Nigeria Data Protection Act, you have the right to access your data, correct it, ask us to delete it, object to or restrict how we use it, withdraw consent, request a copy of your data, and lodge a complaint with the Nigeria Data Protection Commission (NDPC). To exercise any of these, contact us at info@craftmaniahub.com.
International transfers
Some of our providers (such as analytics, advertising, and courier partners) may process your data outside Nigeria. Where they do, we take reasonable steps to ensure it remains protected.
Children
Our site is intended for use by adults. We do not knowingly collect personal information from children; purchases for children are made by an adult.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Contact
Questions about your privacy? Email info@craftmaniahub.com or message us on WhatsApp at 0803 716 4891.